Frequently Asked Questions
Everything you need to know about our exquisite jewelry and services.
What materials are used in Carat & Co. jewelry?
We exclusively use ethically sourced 14k and 18k solid gold, sterling silver, and GIA-certified conflict-free diamonds and gemstones.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Custom or engraved pieces require an additional 7-10 days for production.
What is your return and exchange policy?
We offer a 30-day return policy for a full refund or exchange, provided the item is in its original, unworn condition with all security tags attached.
Do you offer a warranty on your pieces?
Yes, every purchase includes a one-year limited warranty that covers manufacturing defects. We also provide one complimentary professional cleaning and inspection per year.
How do I determine my correct ring size?
You can download our printable size guide from the product page or request a physical ring sizer to be mailed to you free of charge.
Can I customize an existing design?
Absolutely. We offer bespoke services for most of our collections, including metal swaps, gemstone upgrades, and personalized engravings.